The Swiss authorities online
When you buy a product, you keep the receipt for the guarantee. But how long are your purchases guaranteed for and when does the guarantee apply?
If you discover a product is faulty after having purchased it online, what are your rights?
Under Swiss law, the buyer has three options:
However, Swiss legislation is not binding. It applies only in so far as the seller has not regulated the rights of the buyer differently in a contract or in the terms and conditions relating to the product. Before each purchase, make sure you find out what terms and conditions exist, and, if they do, read them through carefully.
How long are your purchases guaranteed for?
Provided that the seller does not completely withdraw their warranty, and a sales contract has been concluded between a seller acting in a business or professional capacity and a consumer making a purchase for their personal or family use, the warranty periods are as follows:
If the seller completely withdraws their warranty, they expose themselves to the risk of non-compliance with Art. 8 of the Federal Act on Unfair Competition (UCA).