Door-to-door sales, i.e. any sale where you are caught off guard – not only at your front door, but also, for example, on the street or at a promotional event.
Telephone contracts, i.e. transactions in which you agree to buy something on the phone .
Tips for returns and exchanges
It is important that you can produce the receipt.
If possible, take or send the goods back in their original packaging.
Have the possibility of an exchange or return confirmed in writing on the sales receipt when you buy if you want to be sure.
It is not normally possible to exchange hygiene articles or reduced-price goods.
to take back the goods and refund the purchase price
to offer a discount
to replace the defective item
Consumer information (Federal Consumer Affairs Bureau)
Answers to the most frequently asked questions about shopping and the law (Federal Consumer Affairs Bureau)
Konsumentenschutz (in german)
RecallSwiss (admin.ch) App for the recall of dangerous products