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Consignments from abroad are basically liable to customs duties and to VAT and must be registered with the Customs Administration for assessment. In the case of consignments sent by postal or courier services, registration is taken care of by service providers (e.g. Swiss Post, DHL, UPS, etc.).
Customs duty and VAT are not levied if the amount due does not exceed CHF 5 per customs declaration. No taxes are levied on consignments with a value up to CHF 62 including shipping costs, customs clearance, insurance, customs duties, etc. (at a VAT rate of 8 %) or CHF 200 (at a VAT rate of 2.5%).
The customs clearance fee charged by the Swiss Post depends on the origin and on the VAT of the consignment (taxable merchandise value of the consignment). There is a basic fee of CHF 11.50 for consignments from Germany, France, Austria and Italy, and CHF 16 for consignments from all other countries. There is also a 3% surcharge on taxable merchandise (excluding import duties and customs clearance).
You can find further information on Federal Customs Administration website.
If you have not received your order, please contact the customer service International Post CH AG at 0800 888 100.for information about your parcel’s whereabouts.