The Swiss authorities online
The system of public administration must be practical and cost-effective. This is also true of online communication. And this is just what ch.ch is.
As part of the project to update ch.ch, the Web BK section looked at how user friendliness could be increased and information better presented, while at the same time reducing production costs. The results were applied in ch.ch’s quality assurance concept and the ‘Handbook on optimising access to public administration services via portals’.
The handbook is an eCH aid (eCH-0142) and is available to the whole of the administration. It describes the approach and presents a model for demand-driven processing, management, and performance measurement of public administration portals.