The Swiss authorities online

Jump to content – Network is part of the e-government strategy of providing access to electronic government services. What exactly does that mean?

For an increasing number of administrative procedures, you no longer have to visit the local government offices. You can get the information you need or complete your application forms, etc., at any time of the day and night from the comfort of your own home. Thanks to the internet, even filling out your tax return has become easier. All this has come to be known as ‘eGovernment‘.

People must be able to find, understand and use online services

If eGovernment is going to work, two things have to happen:

  • the government must make information, forms and applications available on a website.
  • people must be able to find these services on the internet. They must understand them so that they can use them.

Surveys have found that the interaction between digital supply and demand still does not work perfectly. This is why Swiss eGovernment asked the Federal Chancellery to improve the public’s access to government services.

The aim is:

The Swiss population, the Swiss abroad and anyone else who is interested should be able to find and use information and services without any difficulty or having to contact a specific government office.

Encouraging cooperation

In Switzerland, improvements cannot be ordered from top down. The most important steps that the Federal Chancellery must take towards optimising access are therefore:

  • working closely with the people responsible for eGovernment portals in the communes, cantons and the federal government;
  • tailoring its services to the habits and needs of users.

In order to consolidate cooperation, the Federal Chancellery invites specialists from the Confederation, cantons and communes once or twice every year to an ‘access conference’. Experts from the Confederation, cantons and communes write about their experiences, events and projects on